Redemption and Shipping Policy

This Redemption and Shipping Policy governs the rules and procedures applicable to the redemption of products, vouchers, or rewards through SLOTELLER using points earned on the platform. By submitting a redemption request, users agree to be bound by the terms outlined below.

1. Eligibility for Redemption

Only registered users with a verified account and a sufficient points balance are eligible to redeem products or vouchers available in the SLOTELLER store. Points have no cash value, are non-transferable, and may only be used within the platform for eligible rewards.

2. Redemption Process

When a user selects a product or voucher and confirms the redemption, the required number of points will be immediately deducted from the user's account. Once a redemption request has been submitted, it cannot be modified or canceled unless otherwise stated by SLOTELLER. Users are responsible for ensuring that all provided information, including delivery details, is accurate and complete at the time of redemption.

3. Order Review and Approval

All redemptions are subject to internal review and verification. SLOTELLER reserves the right to delay, suspend, or cancel any redemption request in cases of suspected fraud, abuse of the points system, violation of platform rules, or technical errors. In such cases, points may be refunded at the sole discretion of the platform.

4. Shipping and Delivery

For physical products, shipping will be arranged to the address provided by the user during the redemption process. Delivery times are estimates only and may vary depending on product availability, destination, customs procedures, or external logistics providers. SLOTELLER is not responsible for delays caused by third-party carriers or circumstances beyond its control.

Shipping may be limited to specific countries or regions, which will be indicated at the time of redemption.

5. Digital Products and Vouchers

Digital products, gift cards, or vouchers will be delivered electronically via email or through the user's account dashboard. Delivery times may vary but are typically processed within a reasonable timeframe after redemption approval.

6. Shipping Costs and Duties

Unless explicitly stated otherwise, shipping costs, customs duties, taxes, or import fees may be the responsibility of the user. SLOTELLER is not responsible for additional charges imposed by local authorities or customs agencies.

7. Failed or Returned Deliveries

If a shipment is returned due to an incorrect address, failure to collect the package, or refusal by the recipient, SLOTELLER reserves the right to cancel the redemption without re-shipping. In such cases, points may or may not be refunded, at the platform's discretion.

8. Damaged or Incorrect Items

If a user receives a damaged or incorrect item, they must contact SLOTELLER support within 8 days of delivery and provide reasonable evidence, such as photos or order details. Each case will be reviewed individually, and a replacement or points refund may be offered at the platform's discretion.

9. Availability and Substitutions

All products and rewards are subject to availability. SLOTELLER reserves the right to replace unavailable items with a similar product of equal value or refund the corresponding points.

10. No Resale or Commercial Use

Redeemed products and vouchers are intended for personal use only and may not be resold, exchanged, or used for commercial purposes.

11. Policy Abuse and Account Actions

Any attempt to abuse the redemption system, including exploiting bugs, creating multiple accounts, or engaging in fraudulent behavior, may result in account suspension, loss of points, cancellation of redemptions, or permanent account termination.

12. Policy Changes

SLOTELLER reserves the right to modify this Redemption and Shipping Policy at any time. Changes will become effective upon publication on the website.

13. Contact Information

For questions regarding redemptions, shipping, or delivery issues, please contact: